OSS/BSS Is an Advanced Technology Used In Telecommunication and Supports Several Business Systems

 

OSS/BSS

OSS/BSS, or Open Systems Integration, is a software framework that combines the functions of an OSS and a BSS. Before, OSS and BSS were distinct entities, but now they operate as a single system. Initially, the relationship between these two systems was fairly simple: orders were passed from BSS to OSS, and service assurance information was passed from BSS to POS. In the past, this relationship was quite straightforward. Common jobs, such as capturing customer orders and provisioning them, required a simple BSS-to-OSS interface. A customer order, for example, would be captured from a BSS and then passed to OSS for fulfillment.

OSS/BSS has numerous applications within the network. It can support network operations tasks, including faults, performance and fault management, network inventory, and service assurance. On the other hand, BSS is more focused on customer-facing tasks, such as revenue management, customer and order management, and product catalogs. Consequently, OSS/BSS can help service providers provide better quality services. It's also essential to consider the ease of use of the software and its integration capabilities.

OSS/BSS is a crucial part of the telecom network. Platform-as-a-Service (PaaS) is a service that is used by telecom operators. The platform can support everything from billing to eCommerce. Forest Interactive provides the Platform-as-a-Service for Customer Relationship Management, self-service, and content subscription services. As the market grows, Revenue Management Systems are becoming the biggest growth drivers.

OSS/BSS is the backbone of many businesses. Depending on the business needs, users may need both types of software to make the most of the benefits of OSS/BSS. As an example, OSS allows network operators to offer services to subscribers. Besides offering services, BSS provides revenue management capabilities. Those with a BSS can provide analytics, fraud prevention, and other services. But they don't need to be the only ones using an OSS/BSS solution.

OSS/BSS should work well with BSS to address security issues. In a telco environment, security is an important concern for the organization, but it can also be a major headache for customers. Therefore, companies should strive to ensure that data stored in cloud systems are secure. The latter is an important part of a converged billing system. So, while the BSS and OSS may differ in size and capabilities, they are often able to integrate seamlessly and share common goals and responsibilities.

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