Share, Outlook, and Opportunity Analysis for Asia Pacific and Global OSS/BSS Market, 2020-2028

 

Asia Pacific and Global OSS/BSS Market

The Operations Support System (OSS) is a computer system that is primarily used by telecommunications service providers to improve network management. It is also used for service provisioning, which includes preparing the network to accommodate services and users, as well as customer service maintenance. A Business Support System (BSS) is also used for customer-facing tasks such as billing, order management, customer relationship management (CRM), and call centre automation. In its most basic form, OSS/BSS, also known as B/OSS, involves OSS processing orders and then providing service assurance information to BSS.

Due to the increased emphasis on development in the telecommunications sector, communication service providers have been offering a variety of services such as internet, multimedia, mobile commerce, data, voice, and video. Convergent billing or convergent charging gives the customer a unified view of all prepaid and postpaid services. OSS/BSS is critical in the development of a convergent billing system. More and more operators are focusing on implementing convergent charging. Furthermore, convergent billion systems offer numerous advantages such as ease of implementation, increased customer service, and centralised customer support. As a result, these factors are expected to drive growth in the Asia Pacific and global OSS/BSS markets during the forecast period.

The Asia Pacific & global OSS/BSS Market is estimated to account for US$ 228.3 Mn in terms of value by the end of 2028.

Rising disposable income and falling handheld device prices, as a result of the introduction of tablets and low-cost phones, have resulted in an increased customer base. Wireless subscriptions are expected to rise as a result of technological advancements in emerging economies such as China and India, as well as rising urbanisation. As a result, the telecommunications sector has experienced rapid growth in recent years, as well as increased connectivity in the form of traditional phones and smartphones. Service providers must establish a provisioning system to ensure customer and network scalability, which necessitates the presence of an effective OSS/BSS platform. As a result, these factors are expected to propel the Asia Pacific and global OSS/BSS market growth in the near future.

To provide service to users, mobile network operators must have access to a radio spectrum licence, which is obtained through spectrum allocation by regulatory bodies. The International Telecommunication Union (ITU) is one of the regulatory organisations in charge of establishing frequency allocation standardisation. Furthermore, there have been numerous barriers to the adoption of communication standards such as 3G and 4TE in emerging economies such as India. Because CSPs are the foundation for establishing efficient and effective B/OSS solutions, issues such as the 2G Spectrum scam in India and the delayed adoption of new communication standards are expected to stifle growth in the Asia Pacific and global OSS/BSS markets during the forecast period.

Top companies involved are- Accenture Plc, Agile Network Systems, Amdocs Ltd., BMC Software, Inc., CA Technologies, Cisco Systems, Inc., Comarch SA., CSG Systems International, Inc., Hewlett Packard Enterprise (HPE), Huawei Technologies Co., Ltd., IBM Corporation, Infosys Limited

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